ABOUT US

Slappey Communications markets and services several different lines of business communications equipment. Guiding our business and our decisions is the Gospel directive to take the Gospel to the Business Community. Slappey recognizes that every company has different needs based on its line of business, size, and budget. Slappey has carefully chosen to represent only the best and most dependable systems on the market. In all our relationships – vendors, customers and employees, we exercise the virtues of mercy, grace, faith, and the action of doing it right. In our profit and innovation efforts, we keep our focus on truth, justice, works and being on time. We know that by following these principles in our work and in our relationships, everything else will fall into place and our needs, our employee’s needs, and the needs of our vendors and customers, will be provided for.

OUR VALUE

  • In Business Over THREE DECADES – Large Satisfied Customer Base With A Diverse Range Of Applications In The Birmingham, Alabama Area

  • Debt Free – Financial Stability; This Is Assurance That We Will Be Here With You In The Future

  • $750,000 Of Inventory – Guarantees Any Equipment Failures Are Repaired Quickly

  • Best Mitel Dealer In Alabama For Over 10 Yrs. – Strong Support From Manufacturer

  • Average Emergency Clear Time Is 90 Minutes – Downtime Is Kept To A Minimum

  • Locally Owned And Operated – Allows For Flexibility And Personal Service

  • 40+ Employees – Provides A Broad Depth Of Expertise And Experience

  • In-House Programmers For Custom Applications

  • Internet Service Provider And Competitive Local Exchange Carrier (CLEC) – Able To Provide Quick Solutions In Emergency

  • CTI (Computer Telephone Integration) – Customized Application Software Is Written To Meet Most Customers’ Basic CTI Applications

  • Competitive Edge In VoIP Business Systems (Voice Over Internet Protocol) And Wireless Infrastructure Deployments With Over 15 Yrs. Experience

  • Disaster Recovery Plan For Managed Services Customers

OUR PRINCIPLES

Our Core Values

  • Focus on Others

  • Work Smart

  • Do the Right Thing

  • Own It

THE SLAPPEY PLEDGE

These Pledges define what we want our Company Culture to be. The Pledges are in no specific order but instead are each in tandem with the others and only work if applied in balance. We recognize that the Pledges are impossible to achieve on our own but know that we can do all things through Christ who strengthens us.

I WILL…

  • ACT WITH INTEGRITY. I will demonstrate an unwavering commitment to doing the right thing in each action I take and in each decision I make, even when no one’s looking. I will tell the truth. I will admit when I’m wrong, ask forgiveness, and do what I can to make it right.

  • PUT OTHERS FIRST. I will be a person who will seek unity. I will do nothing from selfish or empty conceit, but will regard others as more important than myself. I will not only look out for my own personal interests, but also for the interests of others.

  • DO MY BEST. I will take pride in the quality of everything I do. I will ask myself, “Did I do my best work?” Everything I do has my signature and I will make it excellent. (see Facing the Giants example where kid goes the distance of the field)

  • VALIDATE. I will create clarity and avoid misunderstandings by discussing expectations upfront. I will establish mutually understood objectives and deadlines for all projects, issues, and commitments. I will confirm completion of tasks by asking customers and coworkers to validate my work.

  • CONFRONT THE BRUTAL FACTS YET NEVER LOSE FAITH. I will seek out and embrace the truth. No matter how bad, I will confront each situation head on with unwavering faith that we will prevail. I will choose to have a positive attitude in all circumstances and will embrace every problem as an opportunity.

  • BE PROACTIVE. I will anticipate customer needs. I will solve problems before they happen by anticipating future needs and addressing them today. I will not put off calling the customer – my goal will be to call the customer before they call me.

  • BE FANATIC ABOUT GREAT COMMUNICATION. I will use written and verbal communication that is respectful, timely, truthful, and loving. Before I react, I will ask questions of clarification and understanding. I will seek to listen first and be heard second. I will keep all those involved continuously updated on the status of outstanding issues.

  • MAKE IT HAPPEN. I will take personal responsibility for making things happen – somehow, someway. I will respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. I will be innovative, show initiative, have flexibility, take the extra step to solve the problem, and see issues through to their completion.

  • BE CONSISTENT. I will be consistent with the company to prevent confusion and govern expectations. Consistency is critical to ensuring that both internal and external customers know exactly what to expect.

  • WORK ON MYSELF. I will evaluate my successes and failures and find ways to improve myself. I will be open about my mistakes and use them to grow others. I will challenge myself to take risks and get uncomfortable. I will be a lifetime learner.

  • BECOME OUR CUSTOMER’S TRUSTED ADVISOR. I will think from the customer’s perspective to understand their challenges and frustrations, and find ways to make their jobs easier. I will seek to create win/win solutions and create Raving Fans.

  • EDIFY. I will not let any unwholesome talk come out of my mouth, but only what is helpful for building others up according to their needs, so that it may benefit those who listen.

  • EMBRACE TECHNOLOGY. I will embrace and utilize the technology provided to me. I will earnestly seek to learn, test, and experience new technology. I will use technology to grow, become more efficient, productive, and have fun utilizing technology.

  • LEAD BY EXAMPLE. I will influence others through my own example. I will gather the facts before jumping to conclusions or making judgments. I will be the change I want to see. I will take responsibility to coach, guide, teach, and mentor others.

  • CONDUCT AUTOPSIES WITHOUT BLAME. I will focus on the facts without being emotionally charged. I will not take things personally and will not attack others. I will identify lessons learned and use those lessons to improve our processes so we don’t make the same mistake again.

  • RECOGNIZE OTHERS. I will celebrate other’s success by regularly giving meaningful recognition and doing so in public when appropriate. I will focus on acknowledging people’s successes because it is more effective than pointing out their mistakes.

  • BE PRODUCTIVE. I will set priorities and do those things first in an organized manner to achieve maximum efficiency. I will set goals, use measurements to track my performance, and hold myself accountable for achieving results. I will consider the opportunity cost of everything I do and add things to the Stop Doing List. I will work with a sense of urgency and get stuff done.

  • TAKE PERSONAL OWNERSHIP. I will exhibit good stewardship, be disciplined, and exercise follow through. I will treat company property and money as if it were my own. If a customer tells me a problem I will own it.

  • SUPPORT ONE TEAM. I will consider how my actions impact my teammates. I will check my ego at the door. I will be willing to step into another role or help a co-worker when that’s what’s required for success. I will support the decisions of the company, leadership, and the team, even when I may disagree. We win and lose as a team.

  • HAVE FUN. I will use creativity to make the work we do fun and interesting because I recognize people learn more, are more productive, and healthier when having fun. I will not take things personally or take myself too seriously but instead I will smile and promote abundant life.

  • BE THE THIRD EGG. I will find ways to create value for customers that cost the company little. I will not diminish the value of what we do by describing things as easy. I will go above and beyond to communicate the value we provide for customers every day. I will respond to requests with “I would be glad to help you” or “it’s my pleasure”. I will ask at the end of each interaction “is there anything else I can do for you?”

  • INVEST IN RELATIONSHIPS. I will take the time to build relationships with our customers, our vendors, and our employees. I will show compassion, build trust, forgive, and care for others.

  • FOCUS ON PROFIT. I will find ways (knowing the What, Why, How, and Who) to maximize our profit without compromising our values. I will look for ways to increase recurring revenue and reduce our costs.

  • ASK FOR HELP. I will exercise humility and ask for help. I will not be a martyr or fly solo because I know collaboration generates better ideas than working alone.

  • BE PASSIONATE. I will find the right seat on the bus that fits my talents and skills and do my work with passion. I will use innovation to keep things fresh and stay excited. I will not comprise in the little things because I will learn and embrace the bigger vision, resulting in passion for everything I do. I will embrace the Slappey Pledges and make them my own.

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