Here are a couple of WAYS that we EGG-ceed your EGG-spectations:
- Describe what we have to do for a customer but remind the customer it is at no charge under Managed Services.
- Remember small personal details (like their daughter plays soccer) and ask how it is going the next time you see them.
- Always demonstrate a positive attitude and be consistent with the company with phrases like “I would be glad to help you” or “it’s my pleasure” or “is there anything else I can do for you?”
- The way we handle emergencies focusing solving the customer’s business problem and not just their technology problem, and being proactive in solving their problems.
We are a technology company that cares about our customers and it shows in our creativity.
Customer Service Differentiators – Quick and Accurate Response to keep your Business Working
- 24/7 on-call service – We are there when your business needs us
- Customer service calls answered in less than 60 seconds (15 seconds on average) during Extended Business Hours – Your time is money
- Complete Afterhours Team to handle any issue, any time, so you don’t have to
- 90 Minute Emergency Clear Time – We solve Business problems not just technology problems
- Over 10 customers have used our office space in an emergency
- We automatically escalate any issue after 3 occurrences
- NOC Monitoring – We detect and solve problems before you realize you have a problem
- You get me! We train every employee to take personal ownership of each customer request and Validate!
Flexible Solutions – Saves you money as your Business Grows and Changes
- Hybrid VoIP and Digital platforms – get all of the latest VoIP functionality where you need it without having to spend money where not needed
- Evolving Managed Services – Make changes to your contract as your needs change
- Our systems are backwards compatible up to 30 years – so you can keep your investment longer
- License Portability – MiVoice Business platform allows you to move your licenses between hardware, virtual, and cloud with no penalty or cost
Deep Industry Knowledge
- 30+ years in Business across multiple generations – we’ve been here and will be here when you need us
- Over 600 Years of combined Industry Experience
- As a Company we hold over 500 Certifications across 30 different platforms
- 40% of employees have been with Slappey over 10 Years
- We are so good at what we do our manufactures ask us to beta test their products.
Layers of Redundancy
- We have partners in every major city across the US to support you wherever you are
- We provide Major Brand Manufacturers that stand behind our equipment, but you also get the extended Slappey protection that many times outlasts the Manufactures support
- ISP Agnostic – We use a blend of over 20 ISPs to make sure you don’t have all your eggs in one basket
- CLEC – Process over 6 Million Calls a year through our facility and can handle whatever traffic needs you have
- $700K Inventory – So your business is never waiting on a part for its communication needs
- Technicians keep Inventory on their vehicles at home for the fastest response
- Emergency Installs – We keep the equipment in stock to do same day installs in emergencies
- We Find value instead of selling features
- Bundled Managed Services that gives you One Numbers to Call and One Neck to Hug (or throat to choke) so you don’t have to be in the middle between vendors
- Managed Services is so good that 95% of customers select it
- 90% of our customers are so pleased they renew with us